Tuesday, June 1, 2010

My anniversary gifts...continued. :<)

You didn't think I'd celebrate my 1 year natural anniversary with just ONE gift, did you?? Smiley And I thought you knew me! LOL

I also ordered 5 seamless combs from hotcombs.net....five Hercules Sagemann combs! And yes, I said five. ROTFL My BHM chicas dubbed me the "Noah" of natural hair because I used to buy two of everything. Well, I HAD to do it. One for me and one for my daughter. We need our "own" things. You can't really expect a girl to share such things...can you?? Smiley But I digress...

Ok, back to my story. I ordered five combs...but don't fret. This purchase is indicative of growth on my part. I bought five different combs, rather than duplicates. hahaha

I ordered the Magic Star Rake Set (pictured below)

The HS1975 Styling comb, Magic Mini Star, and HS6450 Tail Comb (pictured respectively).

I LOOOOVE these things! They comb through our hair like BUTTER, butter I tell you! There is a marked difference in the way they feel as I detangle with them. It's amazing. I never realized just how much those other combs (Jibere shower comb included) snagged and tugged at my hair until now. I will NEVER use a regular comb again, NEVER. Only seamless combs on our hair from here on out!

Now...as always there's a backstory to be told. *sigh* I placed my order and was UBER excited. They arrived (partially Smiley) the week before my anniversary. I was quite pleased to see that they were shipped on the same day I ordered them - thumbs up for hotcombs.net. And then, they arrived a few days later...with one comb missing and another broken - my tail comb. *insert angry face*

I went to their website and wrote a strongly worded (though not profane - cause I'm changing y'all lol ) complaint. I was contacted shortly thereafter (following morning) via phone and message. I was at work and unknowingly missed my call from Tasha, the hotcombs representative. When I called back the next day, she apologized, said they'd send out the missing comb (Magic Mini Star) and a replacement for the broken tail comb. By the time she and I actually conversed I had calmed down and was able to express my disappointment in a nicer way. lol I shared with her that this was my one year natural anniversary gift to myself, which made the disappointment all that harder to bear. She congratulated me, I was credited with a discount on the broken comb and showered with more apologies.

I'll admit, at this point I was happy with their swift response, but disappointed that all they were offering me for my trouble was a credited discount on the broken comb. However, I took it and quietly decided to never shop with them again. UNTIL, I received a message from Tasha apologizing once again and offering me a 25% discount code on my next purchase as a means of celebrating/acknowledging my anniversary. I thought this was SO AWESOME! I was totally not expecting this and was thrilled. Now THAT'S what I'm talking 'bout! Smiley I like that kind of customer service!

Needless to say, I will definitely be purchasing from them again and I highly recommend them. While disappointing, mistakes do happen. But I must say, they attempted to contact me almost immediately and took significant steps (in my opinion) to ensure my satisfaction with their company and they succeeded. If you are in the market for seamless combs (and I strongly encourage you to be), hotcombs.net comes HIGHLY recommended, as do the Hercules Sagemann combs.

Get your shop on ladies...your tresses will thank me!

Photobucket Toodles!

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