You didn't think I'd celebrate my 1 year natural anniversary with just
ONE gift, did you??

And I thought you knew me!
LOLI also ordered 5 seamless combs from
hotcombs.net....five
Hercules Sagemann combs! And yes, I said five.
ROTFL My
BHM chicas dubbed me the "Noah" of natural hair because I used to buy two of everything. Well, I HAD to do it. One for me and one for my daughter. We need our "own" things. You can't really expect a girl to share such things...can you??

But I digress...
Ok, back to my story. I ordered five combs...but don't fret. This purchase is indicative of growth on my part. I bought five
different combs, rather than duplicates.
hahahaI ordered the Magic Star Rake Set (
pictured below)

The HS1975 Styling comb, Magic Mini Star, and HS6450 Tail Comb (
pictured respectively).

I
LOOOOVE these things! They comb through our hair like BUTTER, butter I tell you! There is a marked difference in the way they feel as I
detangle with them. It's amazing. I never realized just how much those other combs (
Jibere shower comb included) snagged and tugged at my hair until now. I will NEVER use a regular comb again,
NEVER. Only seamless combs on our hair from here on out!
Now...as always there's a
backstory to be told. *
sigh* I placed my order and was
UBER excited. They arrived (
partially 
) the week before my anniversary. I was quite pleased to see that they were shipped on the same day I ordered them - thumbs up for
hotcombs.net. And then, they arrived a few days later...with one comb missing and another broken - my tail comb. *
insert angry face*

I went to their website and wrote a strongly worded (
though not profane - cause I'm changing y'all lol ) complaint. I was contacted shortly thereafter (
following morning) via phone and message. I was at work and unknowingly missed my call from Tasha, the
hotcombs representative. When I called back the next day, she apologized, said they'd send out the missing comb (
Magic Mini Star) and a replacement for the broken tail comb. By the time she and I actually conversed I had calmed down and was able to express my disappointment in a nicer way.
lol I shared with her that this was my one year natural anniversary gift to myself, which made the disappointment all that harder to bear. She congratulated me, I was credited with a discount on the broken comb and showered with more apologies.
I'll admit, at this point I was happy with their swift response, but disappointed that all they were offering me for my trouble was a credited discount on the broken comb. However, I took it and quietly decided to never shop with them again.
UNTIL, I received a message from Tasha apologizing once again and offering me a 25% discount code on my next purchase as a means of celebrating/acknowledging my anniversary. I thought this was
SO AWESOME! I was totally not expecting this and was thrilled. Now THAT'S what I'm talking 'bout!

I like that kind of customer service!
Needless to say, I will definitely be purchasing from them again and I highly recommend them. While disappointing, mistakes do happen. But I must say, they attempted to contact me almost immediately and took significant steps (
in my opinion) to ensure my satisfaction with their company and they succeeded. If you are in the market for seamless combs (
and I strongly encourage you to be),
hotcombs.net comes HIGHLY recommended, as do the
Hercules Sagemann combs.
Get your shop on ladies...your tresses will thank me!

Toodles!